Care Manager

1 week ago

Ormond, Australia Home Instead Full time

**We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world. In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal. **About this opportunity** As a Care Manager, you will play a pivotal role in ensuring the highest quality of care for both potential and existing clients. You will lead and coordinate all activities related to client care, embodying our mission: "To us, it's personal." This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery. Based in our Ormond office, you will champion the best interests of our clients while driving the achievement of our business goals. Join us in making a difference, where every client interaction is an opportunity to deliver personalized, compassionate care. **Why Join Us?** - A rewarding career where you can make a positive difference in the lives of seniors and their families. - A company that recognises and appreciates the value of the work that you do. - Annual Appreciation Day - Weekly office lunches - Great office culture **Key Responsibilities**: - Planning, managing, coordinating, and reviewing client goals. - Actively communicate with team members and clients to develop care plans. - Formalise agreements with the client and client’s family about the care services to be provided and costs involved. - Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about CAREGiver Performance. - Meeting with clients and their families face to face to discuss and review current care plans and goals. **About you**: - A qualification in a health-related discipline, such as social work, allied health, or a related field, is highly desired. - Previous and relevant experience working with seniors or aged care. - Must have 2-3 years’ experience working with Home Care Packages. - Highly efficient and organised with proven time management skills. - Able to work under pressure and multitask shifting priorities. - Strong written and verbal communication skills - Must hold a valid Australian Driver’s License **Australian work rights** Applicants must have permanent or temporary rights to work in Australia with no restrictions. **How do I apply?** Please submit your resume and a cover letter detailing your suitability for

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