Service Designer

Primary Details

Time Type: Full time

Worker Type: Employee- Location: Sydney, NSW- Type: Permanent, full time- Hybrid work, happy to talk flexible working

The opportunity

This role forms part of our Customer Experience & Design team, with a dedicated group of service design practitioners who partner with the business to design and cocreate solutions to uplift the human/customer experience in line with strategy.

Your new role

We are currently seeking a Service Designer to join the team on an ongoing basis. Working closely with stakeholders across our broad and complex organisation, your role will be to help solve complex business problems utilising design thinking and a HCD approach as part of a project team.

On a regular basis, this role will involve:
- Collaborating with stakeholders across the organisation to evolve the experience for humans impacted by the service experience, including our customers, employees and partners- Analysing quantitative and qualitative data to identify pain points and opportunities for improvement- Conducting customer research, drawing on qualitative and quantitative research methods to understand the human experience of our customers, employees and partners within the problem space- Creating service blueprints and solution prototypes to demonstrate the proposed solution design and align stakeholders to a common vision

About you

To be successful in this role, your story will involve demonstrated experience and success in a strategy, customer experience design, service design and/or UX design environment, with a preference for prior exposure to service industries such as finance and insurance, telecommunications, health etc. As you will be moving between projects and problem spaces, you’ll demonstrate an ability to quickly gain a working understanding of specialist business units/areas, and comfort operating with numerous “unknowns” whilst learning on the fly.

You will have:- Experience delivering customer experience solutions in corporate environments.- Strong ability to work with stakeholders across all levels of the business-
- Proven success working within a project and/or change management environment will be highly regarded.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition- We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family Friendly Accredited employer since 2021- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

APPLY NOW and let’s make it happen

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide s