Medical Receptionist Headspace

**About us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**Our Service**:
headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

**On offer**:

- Based in Nundah
- Full-time, permanent opportunity
- Paying on HPSS SSE Award Level 8 plus Super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
- Paid parental leave
- Supportive team environment
- Excellent training and career development

**Role overview**:

- Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.
- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
- Appointment scheduling and maintenance of clients
- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
- Assist in the closing and securing of the building at the end of the day.
- Typing of Medical letters to members of the clinical team

**Requirements**:

- Ideally a completed Cert III in Medical/Business Administration (or other relevant qualification)
- Excellent administration, time management and organisational skills with attention to detail.
- Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds
- Proven record in working closely with and being a successful member of a multidisciplinary team
- Demonstrated communication, interpersonal, problem solving and organisational skills
- Well-developed customer service skills
- Ability to think and act calmly and deal sensitively with distressed people.
- Proficient Microsoft Office skills
- Understanding of duty of care, rights to privacy and confidentiality
- Must have good availability
- Must be eligible to apply/currently hold a Blue Card
- A current unencumbered driver's license

Vaccination against COVID-19 is a requirement for all positions (in accordance with Public Health Orders, Work Health and Safety and duty of care obligations for staff and participants/students). As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with all government orders and directives.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

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