Service Coordinator

1 week ago

Geebung, Australia DOWELL WINDOWS Full time

_Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard._

At Dowell, our values - **Care, Resilience, Integrity, Collaboration, and Excellence** - are essential in guiding our decision-making, actions and the leadership behaviours we want to encourage.

**About the Role**:
We have an excellent opportunity for a vibrant Service Coordinator to join our team at Geebung. Reporting to the Team Leader - Field Service Admin, you will be responsible for scheduling and coordinating the servicing and repair work for our customers and contractors.

**What We Offer**:

- Competitive Salary and Flexible Work Environment
- Dowell Product Discounts
- Ongoing Training and Support
- Career Growth and Development Opportunities
- Health and Wellness Programs
- Employee Recognition Programs - Dowell Values Awards, Service Awards

**Your key responsibilities will include, but are not limited to**:

- Responding to customer queries regarding service work
- Coordinating job schedules and bookings
- Organising site glazing via the V6 system
- Following up on order details with stakeholders of the business
- Maintaining accurate record-keeping
- Continuously finding new ways to improve systems and efficiencies

**What We're Looking For**:

- Great verbal & written communication skills
- Ability to multi-task and juggle tasks in a fast-paced environment
- Be resilient and an out-of-the-box problem solver
- High levels of initiative to work autonomously and in a team
- Good attention to the little details
- Sound Knowledge in Microsoft Excel, Word, Access, Outlook

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $72,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Application Question(s):

- How many years' experience do you have as a service coordinator?
- Which Microsoft Office products are you experienced with?
- How many years' experience do you have in the construction industry?
- How many years' experience do you have as an administrator?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?

Work Authorisation:

- Australia (preferred)

Work Location: In person

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