Customer Service Representative

1 week ago

Parramatta, Australia NSW Government Full time

**Customer Service Representative - City of Parramatta Council**
- Temporary Government contract
- Immediate start, initial 3 month contract with view for extension
- $30.95ph + super
- Full time, Monday to Friday
- Parramatta location

We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven to join the team on a temporary basis (with potential for ongoing work).

Experience in a similar role within a call centre environment would be highly advantageous.

**The Role**:

- Answer incoming customer enquiries and requests for information, directing calls to the appropriate departments as required
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their in-house systems

**Skills/Experience**:

- Outstanding communication skills
- Excellent phone manner and professionalism
- Competent computer skills and ability to pick up new systems quickly
- Able to multi-task (Speaking on the phone and data entry)
- Previous experience in a call-centre environment
- Must be double vaccinated

**APPLICATIONS CLOSING SOON**

**Job Types**: Fixed term, Full-time
Contract length: 3 months

**Salary**: $30.95 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Must be double vaccinated

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