Restaurant Supervisor

**Describe business**:
OKAMI Japanese Restaurant is a pioneer in bringing Japanese-style All You Can Eat into Australia. Every dish at OKAMI is freshly made to order from the menu with 30+ options. Combined with the cozy atmosphere, this makes OKAMI an essentially family and group-gathering-friendly venue.

**Workplace**:
29 Sturt Street, Ballarat, VIC 3350

**Salary**: Negotiable

**The Role**:
As a restaurant supervisor, your may fulfil the responsibilities which include staff management, customer service, financial management, menu development and inventory and supplies, health and safety and operational efficiency. The primary job responsibilities are as follows:

- Answer business phone calls during the daytime and arrange reservations.
- Work closely with the manager & management group to meet revenue objectives.
- Follow company policies and procedures.
- Possessed requisite skills and technical ability to accomplish job responsibilities.
- Deliver superior service and maximize customer satisfaction.
- Resolve customer complaints and manage the restaurant's good image and suggest ways to improve it.
- Train new and current employees on proper customer service practices
- Maintain OKAMI FOH daily opening operation, and closing routine standards.
- Review food and beverage quality during the operation
- Check if receive the proper product (supplier, Coles & Dan Murphy) every time. If receive the incorrect product, report it to management in a timely manner.
- Coordinate daily Front of House and Back of House restaurant operations.
- Respond efficiently and accurately to customer complaints.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Implement policies and protocols that will maintain future restaurant operations.
- Report any faults or damage issues from the restaurant on time (including equipment, fit out, elec, gas, etc)

**Skilled and experience requirements**:

- Have more than two years of work experience as a Café and Restaurant Supervisor or Manager.
- A relevant Diploma Certificate in Hospitality Management or above.
- Have a current VIC Liquor and Gaming Licence is preferred;
- Excellent communication and customer service skills; Bilingual Language is preferred, and good English Communication Skills.
- A positive attitude, immaculate presentation, and attention to detail;
- Flexibility with shifts and availability on weekends;
- Love of food, dining out and providing fantastic experiences for the customer

**Reporting channel**:

- Report to the Manager

**Job Types**: Full-time, Part-time

**Benefits**:

- Free drinks
- Free food

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Public holidays

**Experience**:

- Restaurant management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person