Front Office Supervisor

**Full-time | Leadership Role | Career Growth Potential**

Are you an experienced hospitality leader looking for your next big career move? Do you thrive in fast-paced environments, love delivering outstanding guest experiences, and enjoy leading a high-performing team? If so, Quest Mont Albert has an incredible opportunity for you

**Why Join Us?**

At **Quest Mont Albert**, we are more than just a hotel. We area tight-knit, dynamic, and high-energy team that brings passion, personality, and professionalism to everything we do. We work hard, we have fun, and we take immense pride in providing our guests with a seamless and memorable stay.

This is not just a Front Office Supervisor/Manager role - it’s a stepping stone to something bigger. For the right person, this position offers the potential to transition into the General Manager role within the next 12 months, should the opportunity arise.

If you have what it takes to lead a team, drive business results, and create exceptional guest experiences, this is your chance to step up

**About the Role**

As our **Front Office Supervisor/Manager**, you’ll be the backbone of our reception team and the go-to person for everything front office-related. You will ensure smooth day-to-day operations, provide outstanding customer service, and lead a high-performing team that is committed to excellence.
- Your key responsibilities will include:_
- Overseeing the daily operations of the front office, ensuring efficiency and professionalism.
- Leading, training, and mentoring the front office team to maintain a high standard of service.
- Handling guest inquiries, feedback, and complaints with confidence and a solutions-driven approach.
- Maximising occupancy and revenue by actively managing reservations and yield.
- Coordinating with the Housekeeping and Maintenance teams to ensure a seamless guest experience.
- Preparing and supervising staff rosters to meet operational needs while staying within budget.
- Ensuring compliance with Quest policies, procedures, and brand standards.
- Supporting business growth by contributing to sales, marketing, and promotional initiatives.

This role requires a hands-on leader who is willing to roll up their sleeves, lead by example, and create an environment where the team feels supported, motivated, and empowered.

**What We’re Looking For**
- 3-5 years of experience in a similar role (Front Office Supervisor, Duty Manager, or Assistant Manager) in the hotel or serviced apartment industry.
- Strong leadership skills with a proven track record of training and mentoring teams.
- A guest-first mindset with an obsession for delivering exceptional customer service.
- A deep understanding of hotel reservations, revenue management, and front office operations.
- Outstanding communication, organisational, and problem-solving skills.
- Experience with Property Management Systems (PMS) (RMS experience preferred).
- The ability to manage multiple priorities while maintaining attention to detail.
- Full working rights in Australia - this is a full-time, on-site role.
- A valid Working With Children Check and police check (or willingness to obtain one).

**Bonus points if you have**:

- Previous experience working with Quest Apartment Hotels or other serviced apartment brands.
- Experience managing sales and business development activities in a hospitality setting.
- A strong understanding of local market trends and revenue-driving strategies.

**What’s In It for You?**
- Be part of a high-energy, supportive team that genuinely loves what they do.
- Work in an environment that values personality, passion, and professionalism.
- Ongoing training and professional development to help you grow.
- A hands-on leadership role where no two days are the same.
- The chance to be part of a well-established property with a strong reputation.

**Job Types**: Full-time, Permanent

Pay: $67,000.00 - $68,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Mont Albert VIC 3127: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willingness to provide a valid National Police Check

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Front Office Supervisor: 3 years (required)
- Customer service: 5 years (preferred)

Licence/Certification:

- Working with Children Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/03/2025
Expected Start Date: 10/03/2025