Marhaba Lounge Receptionist

2 days ago

Melbourne, Australia dnata Full time

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **Marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport

The Marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests, ensuring a warm and inviting experience. This role requires strong interpersonal skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

**Primary Duties and Responsibilities**
- Greet guests warmly upon arrival, verify access entitlements, and manage lounge check-in efficiently.
- Support lounge staff by providing real-time feedback and escalating service issues where needed.
- Contribute to a positive and collaborative team culture through daily interactions and a solution-focused mindset.
- Identify and communicate training needs to ensure continuous service improvement.
- Represent the marhaba brand with integrity, professionalism, and a focus on service excellence.
- Respond to customer enquiries, complaints, or special requests, ensuring issues are resolved in a timely and empathetic manner.
- Ensure the cleanliness, comfort, and readiness of the lounge at all times by liaising with cleaning and catering teams.
- Provide guests with accurate flight and airport information to enhance their travel experience.
- Assist with any disruptions or delays, ensuring guests are supported and informed in line with dnata’s customer recovery guidelines.
- Manage guest access billing inquiries accurately and ensure any discrepancies are reported and resolved
- Ensure efficient use of resources (supplies, amenities, equipment) and raise any issues that may lead to cost inefficiencies.
- Support the Lounge Manager by identifying trends in guest access and suggesting improvements to service delivery models or capacity.

**Essential Criteria**:

- Ability to work a rotating roster, with 24/7 availability
- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
- Must have a Food Handling certification or be willing to obtain one prior to commencement.
- Previous experience in customer service or hospitality, ideally in a lounge, airport, or hotel environment preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and shift work.
- Ability to lift and carry items up to 22kg and stand for extended periods.
- High attention to detail and a commitment to cleanliness and hygiene.
- Positive attitude, team player, and a passion for delivering exceptional guest service.

**Benefits**:

- Award Rate Salary.
- Opportunities for career development and advancement.
- Comprehensive training and induction program.
- Access to staff discounts.

Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day

  • Marhaba Lounge Receptionist

    2 days ago

    Melbourne, Australia dnata Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport! The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge...

  • marhaba Lounge Receptionist

    4 days ago

    Melbourne, Victoria, Australia Dnata Full time $45,000 - $65,000 per year

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne AirportThe marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests,...

  • Apply in 3 Minutes: Marhaba Lounge Receptionist

    1 week ago

    Melbourne, Australia Dnata Travel Group Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport! The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests,...

  • Marhaba Lounge Attendant

    8 hours ago

    Melbourne, Australia dnata Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **Marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport! **Primary Duties and Responsibilities** - Welcome and assist international travelers, ensuring a...

  • marhaba Lounge Attendant

    4 days ago

    Melbourne Airport VIC, Australia dnata Airport Services Full time $45,000 - $60,000 per year

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport Primary Duties and ResponsibilitiesWelcome and assist international travelers, ensuring a seamless and memorable...

  • marhaba Lounge Chef/Cook

    6 days ago

    City of Melbourne, Australia dnata Airport Services Full time

    Are you passionate about food? Do you thrive in a fast-paced airport environment? If so, we wantYOU to be part of our world-class marhaba Lounge team as a Cook/Chef, proudly operated by dnata Airport Services at Melbourne Airport! Primary Duties and Responsibilities - Preparing and cooking of meals/food at the lounge - Set up workstations with all needed...

  • marhaba Lounge Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Dnata Full time $60,000 - $80,000 per year

    Are you passionate about delivering 5-star service in the food & beverage hospitality industry?Do you possess proven people management skills and an acute attention to detail?About the Role:We are looking for a dynamic and experienced Supervisor to oversee the daily operations of the marhaba Lounge at Melbourne Airport.This role will ensure the delivery of...

  • Marhaba Manager

    1 week ago

    Melbourne Airport, Australia dnata Full time

    Are you passionate about delivering 5-star service in the food & beverage hospitality industry? Do you possess proven people management skills and an acute attention to detail? We have an exciting opportunity for you to join our team as a marhaba Manager, overseeing the dnata's marhaba lounge offering. In this senior role, you will develop and lead the...

  • marhaba Lounge Chef/Cook Melbourne Airport, VIC

    3 weeks ago

    Melbourne, Victoria, Australia Dnata Travel Group Full time

    Join or sign in to find your next jobJoin to apply for the marhaba Lounge Chef/Cook Melbourne Airport, VIC role at dnataAre you passionate about food? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team as a Cook/Chef, proudly operated by dnata Airport Services at Melbourne AirportPrimary...

  • Ward Clerk

    1 week ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 74759 **Ward Clerk - Transit Lounge** - ** Full Time ongoing position**: - ** Monday - Friday, 80 hours per fortnight with monthly paid day off**: - ** Located at our...