Assistant, Venues

**Job no**: 572249
**Work type**: Full-time
**Location**: Geelong - Waurn Ponds
**Categories**: Hospitality
- Based at our Geelong, Waurn Ponds Campus
- Full-time and continuing
- HEW 4 $74,006 - $78,447 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**As a Venues Assistant, you will**:

- Assist the Team Leader at Waurn Ponds Estate in leading the Front of House team to consistently deliver high quality customer and hospitality services to all clients, including visitors, guests, students and staff.
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment.
- Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities.
- Engage in process improvement activities and adopt new ideas to support Waurn Ponds Estate
- Establish and maintain strong relationships with all areas of the University that utilise the Waurn Ponds Estate (Senior Executive, Event organisers with Faculties, Portfolios, Institutes)

**To be successful, you’ll have**:

- Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
- Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or An equivalent combination of relevant experience and/or education/training in hospitality
- Experienced food knowledge, produce and services cultures
- Responsible Service of Alcohol (RSA) certification

**Special Requirements**
- This position requires the incumbent to work outside business hours. This position is designated flexible ordinary hours span position due to operational needs. Hours of operation for this position are on a rostered basis for Waurn Ponds Estate. The possible rostered hours can range from Monday to Sunday, 6 am
- 2 am. The roster changes weekly in line with confirmed bookings
- This position requires the incumbent to hold a current Working with Children Check

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Wednesday 18**th** June.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 04 Jun 2025 AUS Eastern Standard Time
**Applications close**: 18 Jun 2025 AUS Eastern Standard Time