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Reservations Supervisor

3 weeks ago

Brisbane, Australia THE SEBEL Full time

**Company Description** Welcome to The Sebel Brisbane Hotel Experience contemporary elegance in Brisbane CBD, steps from Queen Street Mall. Enjoy studio, one - and two-bedroom apartments, dining, and amenities including a heated pool, sauna, and gym. Host events with our conference rooms and outdoor terrace for up to 200 guests. The Sebel Brisbane: where convenience meets hospitality. - Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations. - Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets. - Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels. - Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction. - Collaborate with other departments to optimize revenue opportunities and improve overall guest experience. **Qualifications** - Previous experience in a reservations or front office role, preferably in a hotel environment. - Strong leadership skills with the ability to effectively train, motivate, and supervise a team. - Excellent communication and interpersonal skills to interact with guests and colleagues professionally. - Proficiency in reservation systems and Microsoft Office suite. - Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. **Additional Information** Step onto the global stage with Accor, where our family of 5,000+ properties worldwide opens doors to a world of diverse career paths and international experiences.

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