Aje Cluster Manager

3 days ago

Sydney, Australia The Aje Collective Full time

**Description**:
Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.
Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.
Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.
Join icon fashion house Aje as a Cluster Manager at our Sydney City store - led by Regional Manager Stephanie Furner.
**About this opportunity**:
Being experienced and passionate about retail and leadership you will be responsible for:
Ensure exceptional customer experience through personalised service and product knowledge.
Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
Responsible for the operational management of the boutiques - ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
Communicate effectively with the management team, providing updates and feedback.
Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
To be aware of market trends, understand forthcoming customer initiatives
Develop and mentor boutique team members, ensuring adherence to company policies and standards.
Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.
Plan and execute in-store activations and attend training sessions as required.
What do we offer?
Generous salary packaging
It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
Your growth is our growth, training and development programs are recommended and encouraged
Career progression
You can earn Contra credit
Access to our comprehensive Employee Assistance Program designed to support your wellbeing
No key achievement and success goes unnoticed
Referral incentives
Join now to bring the unique Aje brand of contemporary Australian style to the world.
At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.

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