Workforce Planner

**How will I Help?**

As a Workforce Planner you will be responsible for managing Financial Crime and Fraud Prevention (FCFP) pipeline of activities and the supply of resources to meet the demand.

You will ensure appropriate allocation of resources and use data to accurately forecast business needs assisting operations leaders with understanding business impacts relating to resourcing and demand.

You will drive operational excellence through the production of reliable demand forecasts, drive resource optimisation across the business by closely collaborating with the operations teams.

**What’s in it for me?
**You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**
- You will have a solid background in workforce planning role in an operations environment, preferably within financial services. Contact Centre experience highly desirable
- Excellent analytical, investigative, and problem-solving skills, including the ability to interpret data and identify evolving trends/issues are your strength areas
- You have the ability to use tools and software to present information in a logical and user-friendly manner
- Excellent collaborator, able to communicate with stakeholders and work clearly and effectively in partnership to deliver outcomes.
- Strong organisational skills with a meticulous attention to detail and ability to juggle numerous priorities.

**What is it like to work there?
**We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _