Outreach and Community Manager

**Looking for passionate people up for the challenge**

Joining HOPE will help you make a real difference in your community and you’ll be part of a team that celebrates your successes and supports you during challenges.

This role offers
- Being primarily located Armadale
- Full time hours (76 hours per fortnight)
- Salary rate of $106,387.84 p/annum + super
- Working Monday to Friday with workplace flexibility (including the opportunity to work some days from home)
- Annual leave loading
- Discounts with a major health insurance provider.
- Access to a confidential and professional counselling service, as well as health and wellbeing resources, through our employee assistance program

**About us**

HOPE has been a provider of community services in Western Australia for over 120 years, providing much needed support for people in the areas of alcohol and other drugs, mental health, justice and family and domestic violence. **About the Opportunity**

The purpose of the Outreach and Community Manager role is to lead, develop, implement, oversee, and manage the operations, and the future growth and development of the Old Ways New Ways (OWNW), Street Yarning and School Leavers programs. These services support Young People seeking support who may be at risk. The role may also expand to any new additional services where appropriate.

The Outreach and Community Manager will maximize the potential of the program to provide culturally competent, inclusive & respectful services to meet the needs of the clients. Whilst building and maintaining strong working relationships with WA Police (WAPOL), Aboriginal Legal Service (ALS), and collaborating with a range of other stakeholders to ensure all activities are in accordance with the service agreements.

The primary location for this role will be Armadale with some travel to the Perth CBD.

**What you’ll bring to the role**
- Tertiary degree qualifications in social work, psychology, health, education, social science, or approved equivalent, with demonstrated experience in the field.
- Demonstrated experience at managing and reporting on operational systems for a health or community services organisation, including effectively planning and allocating resources to maximise operational efficiency and meet funding deliverables.
- Demonstrated experience at managing all aspects of staff and team performance, including recruitment, staff orientation, line management supervision, staff disciplinary action, performance development and reviews, and team building.
- Exceptional interpersonal skills with the ability to establish and maintain effective relationships with a diverse range of people and professionals and manage difficult situations.
- Ability to monitor data to evaluate and inform service delivery.
- Ability to build and maintain stakeholder relationships at multiple levels (e.g. Community, funding agencies
- Demonstrated understanding of the principles of accountability systems and continuous quality improvement processes, including the utilisation of data systems, the development and implementation of policies and procedures, and the use of evaluation and risk management tools.

**Optional but advantageous criteria**
- Demonstrated experience working therapeutically with young people.
- Experience in service provision in the Youth Justice Services, Alcohol and Other Drug and Mental Health sectors.
- A broad understanding of the challenges and experiences of young people in regions.
- Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.

**What you will need if you are successful**
- The right to work in Australia.
- Working with Children Check
- Current unrestricted WA Driver's licence
- National Police Clearance (no older than 3 months)
- Department of Justice Clearance (HOPE will assist you in obtaining this clearance)

**Our Culture**

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’.

Find out more about Hope on our website.

**What to expect next**

First Nations applicants are strongly encouraged to apply.

**HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.