SOC Control Room Operator

3 days ago

Melbourne, Australia G4S Full time

**What G4S can offer you**
- **Great pay rates -**$37.34 (days), $43.82 (nights), $52.28 (Sat), $67.21 (Sun)
- **Casual role, Work/life balance -**24/7 operation, 8, 10 and 12 hour shifts
- **Located in a modern, high-rise office space with great views of Melbourne CBD**:

- **A varied and interesting call centre based Security Operations Centre role**, engaging with our banking client's staff of all levels

**About the role and team**

This fast-paced role sits within a team of 10 Operators and 3 Team Leaders. You'll provide control room monitoring and call centre duties to assist with our client's security needs, ensuring that you are adhering to KPIs. Communication skills are essential in the role, as most of your day will be spent on the phone as part of the security help desk function, speaking to our client's staff, with people at all levels of their organisation.

The role works on a 16-week rotating 24/7 roster, doing a mix of days, nights, weekends and public holidays. You'll do a mix of 12-hour, 10-hour and 8-hour shifts across days and/or nights.

In the role you will:

- Assist with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line, speaking to staff at all levels of the organisation.
- Remote incident response and coordination, for instance, liaising with internal and external staff regarding security matters, including emergency calls to triple zero and police.
- Security service bookings and dispatch of guards, roving patrol teams, and technicians, as well as coordinating with our client's contractors.
- Complete accurate and detailed incident reports in our client's database.
- Monitor CCTV and alarms, and use building management systems.
- Use standard computer systems such as the Microsoft Suite, including Outlook and Microsoft Word.

**What we're looking for**
- Victorian Security Licence
- Monitoring Centre experience
- Certificate II or III in Security Operations
- Able to work a 24/7 rotating roster
- Great communication skills

**The recruitment process**
- Shortlisted applicants will receive a phone call with our Talent Advisor - to learn more about the role.
- The next step is to attend an onsite interview with two members of our Security Team.
- If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.

**About G4S Australia & New Zealand**

G4S, An Allied Universal(R) Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

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