Operations Deal Lead

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organisation on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

**What you get to do in this role**:

- Serve as a Trusted Deal Coach to the Sales Organisation in Australia and New Zealand.
- Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
- Provide effective onboarding and systems trainings for sales reps.
- Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process.
- Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices.
- Review Quotes and generate Order Forms for accuracy and completeness.
- Ensure all deals are approved within pricing and discount policies.
- Interface with Order Management to ensure accuracy of booked deals
- Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimise deal structure and accelerate deal velocity.
- Conduct UAT testing for process improvement.
- Support Quarter-end.

**Qualifications** To be successful in this role you have**:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5 or more years of proven experience in Sales Operations and/or Deal Management functions in Cloud, SaaS and subscription business
- Effective communicator, both written and verbal
- Organised with excellent attention to detail
- A strong understanding of the sales environment
- Experience with CRM and CPQ systems
- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
- Experience with working in multi-cultural and multi-national team
- Driven and willing to learn and relearn in a dynamic environment
- Team Player with positive attitude

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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