Claims Officer

2 days ago

Belmont, Australia St Jude's Group Full time

**Title**:Claims Officer**:

- Date: 30 Jun 2025
- Location: Belmont
- Business Unit: St Jude's Group

**St Jude’s has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Australia since 1982. In recent times, our organisation has been experiencing substantial growth as a direct result of the quality of the services we provide. Our significant experience in service delivery is reflected through 40 years of providing quality services and maintaining the highest of standards for our clients.**

**Role Summary**:
The role of the Claims Officer is to ensure that all quotes, agreements, plans bookings, services, claims and financial reports for the disability business unit are completed effectively, efficiently and with great accuracy and quality. The role works within our finance team, liaising with external stakeholders and internal managers on a wide range of reporting, finance and administrative duties. The role plays a crucial part in facilitating the timely and quality flow of information between St Jude's and the administrative body for the NDIS, the NDIA.

**Responsibilities and Duties**:

- Ensuring that invoices and claims are processed and submitted to the NDIS, plan managers and self-managed participants in line with NDIS guidelines to meet internal reporting requirements
- Preparing quotes, setting up clients internally and creating service and accommodation agreements
- Monitoring expired/expiring plans and liaising with internal stakeholders to ensure the continuation of services for participants
- Following up aged receivables and invoices to recover outstanding debts

**This role is being hired on a permanent full-time basis and is located out of our central office in Belmont.**

**Skills, Attributes and Experience**:
**As well as the above skills, the Key Requirements include**:

- Previous experience working in accounts, with a focus on accounts receivable and debt collection, will be highly regarded
- Possess good investigation skills, capable of discerning facts from diverse and dispersed data sources and presenting comprehensive findings
- Demonstrated ability to manage time effectively, incorporating the ability to manage competing priorities and deadlines
- The capacity and resilience to play an active role in problem solving and adapting to internal and external changes to processes or systems

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