Guest Experience Expert

**Additional Information**
**Job Number**25139648
**Job Category**Rooms & Guest Services Operations
**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a **Porter** who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

**About the Role**
As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.

**Key Responsibilities**
- Greet guests with warmth and professionalism, assisting with luggage and directions
- Deliver and retrieve luggage to and from guest rooms with care and efficiency
- Safely store guest belongings in the luggage room and handle group arrivals
- Assist with valet parking, ensuring compliance with Australian road regulations
- Maintain a clean, welcoming, and well-presented lobby area
- Explain room features and promote hotel services during luggage delivery
- Respond to guest queries about hotel facilities and local attractions
- Support front office operations and complete handovers accurately
- Assist guests with disabilities in accordance with accessibility guidelines
- Monitor and report any safety hazards or system issues
- Uphold hotel grooming, conduct, and safety standards
- Participate in training sessions and departmental briefings
- Handle guest mail, messages, and parcels promptly
- Process payments and follow cash handling procedures
- Maintain confidentiality of guest and staff information
- Promote hotel offerings and contribute to upselling initiatives

**About You**
- Previous experience in a porter or guest services role preferred
- Excellent communication and customer service skills
- Physically fit and comfortable with manual handling
- Valid driver’s license
- Flexible availability including weekends and holidays
- Positive attitude and team-oriented mindset
- Full working rights in Australia

**Why You’ll Love It Here**
- Be part of a team that values hospitality, respect, and individuality
- Enjoy complimentary meals, coffee, and uniform care
- Access exclusive hotel and travel discounts for you and your loved ones
- Grow your career with world-class training and development programs
- Thrive in a supportive, inclusive workplace culture
- Participate in our Employee Assistance Program and referral incentives

**Ready to be the first smile guests see?**
- We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.