Bupa Telehealth Team Leader

**Who are we?**

At Bupa Telehealth, we help our customers manage their chronic conditions through behaviour change techniques and provide more clinical support to customers after a hospital admission. These telephone-based programs are delivered by our Nurses and Dietitian health coaches, who will use their clinical skills and knowledge to help keep our customers out of hospital. Our programs are designed to help our customers feel supported, informed and understood as an active participant in decisions around their health and wellbeing.

Bupa Telehealth Team Leaders lead our nurses and dietitians in the delivery of the programs. As the Team Leader, you will lead a team of dedicated Health Coaches, guiding them to deliver these health coaching programs and from time to time, you’ll use your clinical skills to support them while they support our customers. Your responsibilities will encompass team management, operational efficiency, and a commitment to delivering exceptional healthcare services.

**We currently have a permanent, fulltime opportunity based in either our Melbourne, Sydney or Brisbane offices.**

**Responsibilities**
- Provide inclusive people leadership to support your direct reports. This includes a focus on creating a positive team culture and engagement with the organisation.
- Support the development of your team through mentoring, coaching, regular performance reviews and on the job support.
- Review and monitor performance metrics to motivate performance and achievement of goals across their team. This includes a focus on metrics focused on quality, customer experience and productivity.
- Complete regular quality audits of your teams’ work to ensure it complies with Bupa policies and procedures and is clinically appropriate.
- Ensure the delivery of a compliant telehealth service.
- Work with the Bupa Telehealth Leadership Team, Health Programs Operations Team and your own team to identify and solve for continuous improvement opportunities.
- Support the delivery of refined and new health programs within the Telehealth team.
- Provide clinical supervision for Health Coaches where necessary, including handling of emergency and/or complex coaching situations where independent professional judgment and/or comprehensive assessments are necessary.
- Coordinate and support the workforce management of the team.

**About you**

To be successful in this role you will require:

- A tertiary qualification in a relevant field. Those with dietetics experience and accreditation will be highly regarded.
- Proven success in managing multiple stakeholders, services, and a multi-skilled workforce in virtual and site-based environments.
- Demonstrated expertise in people management, leadership, and development.
- Exceptional communication skills, both verbal and written, and the ability to present complex information.
- Strong problem-solving and critical thinking skills.
- High professional maturity and motivation.
- Flexibility to handle multiple tasks and take on various projects in a team environment.
- Proven ability to build and maintain relationships, both internally and externally.

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.