Hospital Receptionist/concierge

**Full-Time Role**

**About Aegis Health**

Aegis Health offers a competitive rate of pay and benefits. We offer a supportive workplace, with education and training.

**About the Role**

Seeking a highly organised, empathetic, and professional individual with excellent communication skills. This will be a fast-paced environment where you are the first point of contact and the face of an organisation. Your calm professional demeanour will make you a successful addition to our team, ensuring every patient, visitor, and staff member has a positive and seamless experience.

**Key Responsibilities**

As our Hospital Receptionist/Concierge, you will be vital to the smooth running of our facility. Your key responsibilities will include:

- Answering all incoming calls to the main hospital line, triaging and efficiently transferring calls.
- Acting as the first point of contact for '55 Emergency' calls, escalating emergencies to the appropriate code teams or urgent enquiries to the on-site manager or after-hours nurse manager.
- Greeting and assisting patients, visitors, and staff, always ensuring a positive first impression of the hospital.
- Providing clear directions and support across all hospital departments, including mental health, surgical, endoscopy, and medi-hotel areas.
- Maintaining accurate visitor logs and managing check-in/check-out procedures.
- Liaising with clinical staff regarding scheduled patient arrivals and managing patient queries.
- Accepting or redirecting deliveries, mail, and courier items.

**About You**

**Essential Criteria**:

- Proven experience in a reception, concierge, or high-volume customer service role, preferably within a healthcare setting.
- Exceptional ability to manage sensitive and emergency situations with calmness and professionalism.
- Outstanding verbal and interpersonal communication skills.
- Strong organisational skills and attention to detail.
- A compassionate and proactive approach to service

**Desirable Criteria**:

- Experience in private healthcare sector

**Pre-Employment Requirements**

- Verification of eligibility to work in Australia
- Police check clearance
- Working with Children Check (if applicable)
- Pre-employment health assessment

**How to Apply**

If you are an organised and compassionate professional looking to contribute to high-quality healthcare, we would love to hear from you.