Operations Analyst

**About Us**

Unlock your leadership potential and drive change as an Operations Analyst at Mycarehub.

Based in the vibrant heart of Sydney's south, Mycarehub is rapidly gaining recognition as a trusted NDIS service provider targeting those who are looking for better-quality services.

Mycarehub is a dynamic and compassionate organisation dedicated to enhancing the lives of individuals who receive funding from the National Disability Insurance Scheme (NDIS). With a commitment to providing exceptional support services, we empower our participants to achieve their goals and lead fulfilling lives. Our team is driven by a passion for making a meaningful impact in the disability care sector. Join us in our mission to create positive change and opportunities for those we serve.

**About You**

You are a dedicated, compassionate, and driven individual who shares our commitment to making a positive impact in the disability care sector. Your skills and experience, whether in research, business development, or operations, are essential assets, including:

- Knowledge of the NDIS industry, with experience in NDIS compliance
- Previous experience in scheduling, compliance, and administration support, which will be well regarded
- Strong interpersonal, written, and verbal communication skills
- A high level of organisation and attention to detail
- Willingness to work as part of a small team, be adaptable, and demonstrate a commitment to learning and innovation in your role
- Strong computer skills in Outlook, Word, Excel, PDF, and proficiency with cloud platforms like Google and Microsoft

If you're ready to leverage your skills and expertise in our dynamic environment, we encourage you to apply. Together, we'll create a brighter future for those we support.

**Key Responsibilities**:
**Operational Compliance**:

- Overseeing daily operations of our disability services programs to ensure compliance with NDIA regulations, policies, and relevant laws;
- Managing end-to-end intake of NDIS applicants and participants, including sign-up and exit processes;
- Rostering appropriate support workers to meet individual Participant needs; and
- Invoicing for rostered and completed shifts in a timely manner and reconciling payments for these invoice.

**Team Leadership and Development**:

- Managing and supporting a team of disability support workers, providing guidance, coaching, and performance management; and
- Developing and implementing strategies for Participant recruitment, retention, and expanding new programs across the current client-base.

**Service Enhancement and Stakeholder Collaboration**:

- Developing and implementing strategies to improve service delivery and client outcomes; and
- Collaborating with external stakeholders such as community organizations, and support coordination providers to enhance and streamline referral pathways.

**Quality Assurance and Documentation**:

- Ensuring that appropriate quality assurance processes are in place and service standards are met; and
- Ensuring all documentation is accurately and comprehensively completed in Mycarehub's databases and software programs in accordance with organisation policies and procedures and legislative frameworks.

**Administration and Efficiency**:

- Managing initiatives that will contribute to the long-term operational excellence of the organization;
- Ensuring all business operations are carried out in an appropriate and cost-effective way; and
- Office administration tasks, including printing, scanning, uploading documents, client compliance, employee compliance, etc.

**Job Types**: Subcontract, Casual

**Salary**: $35.00 - $45.00 per hour

Schedule:

- 8 hour shift

Licence/Certification:

- Working with Children Check (required)
- National Police Certificate (required)
- Driver Licence (required)
- Car (required)
- ABN (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Kingsgrove, NSW 2208