Fitness Operations Assistant

7 days ago

Pakenham, Australia BetterYOU Fitness Full time

**About the Role**
As a **Member Experience Specialist**, you will be the first point of contact for our members, embodying the BetterYOU mission of inspiring and motivating everyone to unlock their inner athlete. This role is ideal for a proactive, energetic, and results-driven individual who thrives in a team-oriented environment and enjoys building meaningful connections.

**What We’re Looking For**
- Proficiency in the English language, both written and verbal.
- Sales experience, with the ability to convert inquiries into memberships.
- Strong communication skills and a confident, approachable demeanour.
- A team player who thrives in a collaborative environment.
- Ability to meet KPIs and sales targets with a proactive and solutions-oriented approach.

**Key Responsibilities**
- Provide outstanding customer service, ensuring every member feels welcome and supported.
- Drive membership growth by meeting and exceeding KPIs and sales targets.
- Communicate confidently with prospective and existing members to explain membership options and services.
- Collaborate with team members to deliver seamless operations and a positive gym experience.
- Assist with maintaining the cleanliness and presentation of the facility.
- Support marketing initiatives and member engagement campaigns.

**What We Offer**
- Competitive increasing hourly wage with performance-based incentives.
- Ongoing training and development opportunities.
- Access to state-of-the-art gym facilities and recovery rooms.
- A vibrant and inspiring work environment.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: From $28.00 per hour

Expected hours: 10 - 35 per week

**Education**:

- High School (Year 12) (required)

**Experience**:

- Sales: 1 year (required)
- Admin: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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