Area Manager

**Req ID**: 74233
**Department**: Broker & Origination NSW/ACT
**Division**: Australia Commercial
**Location**: Sydney
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Area Manager role is responsible for leading a team of Senior Business Banking Managers to deliver excellent outcomes for broker & circle of influence introduced customers, and proprietary customers, as part of the Commercial Broker & Origination proposition. In addition to the respective teams’ acquisition, sales & revenue outcomes and customer experience deliverables, the role has responsibility for ensuring a well-managed, compliant business and an engaged workforce to deliver on the Commercial strategy.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: NSW
**Work Hours**: Full-time
What will your day look like?
**This role is accountable for**:
Leading a team of bankers to maintain and leverage deep circle of influence & broker relationships in order to achieve new to bank customers
Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities
Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities
Overall accountability for having a well-managed business relating to operational risk and credit risk
Establish a coaching culture where bankers & leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded
Develop strong relationships, influence & collaborate with internal stakeholders to solve complex problems; in particular a strong working relationship with remote banking team and leaders
Build and maintain strong relationships with key referral partners
Drive outstanding customer experience and outcomes measured through Net Promotor Score improvement.
Create a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc)
Deliver exceptional customer responsiveness through the effective operational management of the business (Resource planning, rostering, operational efficiencies etc)
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
**Business Development**: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
**Coaching**: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
**Stakeholder management**: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Influencing**: The ability to gain the commitment of others through a range of techniques.
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Commercial acumen**: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
**Strategy Development**: Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
**Problem solving**: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.
A passion for helping Business Owners thrive
Deep Commercial Credit experience - expertise in SBB lending processes & credit policy
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a r