Patient Services Team Leader

In this full time or part time role based in Geelong, you will work alongside the Manager of Patient Services and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspect of the patient’s journey prior to admission including theatre bookings, clerical pre-admissions, health fund eligibility checks and the admission of the patient. The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. **You will make an impact by**: - A strong customer focus to ensure a positive patient experience from booking to admission. - Coaching and developing employees in the many aspects of Patient Services. - Creating a positive team culture through new-starter orientation, recruitment activity, team leadership and roster management - Having excellent communication skills - Exceptional attention to detail - An ability to cope under pressure and make informed decisions according to hospital needs **To be successful in this role...** Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team. You will have: - Demonstrated success in team leadership - Solid understanding of medical terminology - Administration experience gained within a service industry - Experience with, or knowledge of health fund checks and requirements - Strong computer literacy - Experience in IPM/CRM or similar health systems software will be advantageous Position Description Inherent Requirements **About Epworth Geelong** Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services. **Additional Information**: At Epworth, everybody matters. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to: - Salary packaging benefits of $15,900 per annum - In addition you will be able to salary package meal/accommodation expenses up to $2,650 per annum - Flexible work arrangements - Reduced out-of-pocket expenses for health services at Epworth - Discounted private health insurance - Discounts to leading Australian retailers through the "My Benefits" Program **At Epworth, we care.** We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. Sound interesting? To apply, click the **I'm Interested**button now and attach your CV and cover letter. For more information, refer to the attached position description or contact Epworth Talent (03) 9426 0606. - As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._ - At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._