Principal Policy Officer

6 days ago

Brisbane, Australia Education Full time

**Governance, Strategy & Planning**:
Governance, Strategy and Planning (GSP) undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties.
About the RoleThis exciting role will work to mature departmental approaches to human rights and customer complaints management at an enterprise level to support staff in schools, regions and divisions. This includes:

- Developing and delivering tailored complaints and human rights resources and training to build capability in frontline and corporate areas;
- Providing support and advice to business areas managing customer complaints or making decisions that impact human rights;
- Analysing data to identify trends and insights and support the department to meet its reporting requirements for customer complaints and human rights;
- Working collaboratively to drive continuous improvement across the department, including supporting process and practice change;
- Contributing to whole-of-government reform activities related to complaints management and human rights.

About You
We are looking for a Principal Policy Officer who has the following attributes:

- Critical and strategic thinker, who can research and analyse issues, translate complex information into clear and user-friendly products, and make informed recommendations to management;
- Excellent people skills and a commitment to customer service;
- Exceptional writers and communicators who are great at stakeholder engagement and negotiation;
- Excellent attention to detail, organisation, coordination and project management skills;
- Data and analytical experience to identify trends and insights and support corporate reporting;
- Self-starters who can work independently, but also collaboratively as part of a team;
- A drive to continuously improve and innovate to deliver better outcomes and meet strategic objectives; and
- Capability development skills to support the department to mature its approaches.

**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement about how your skills and experience will allow you to perform the duties outlined in the Role Description (Your Role).

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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