Reservations Agent

**Company Description** Work your Way to Sydney** We are seeking an enthusiastic and dedicated Full Time Reservations Agent who has experience in a similar role or on a hotel reception desk to join our Portfolio team. Reporting directly to the Portfolio Reservations Manager, you will assist in centrally managing the Reservations for a Portfolio of 4 key Accor properties across Sydney, Melbourne and Brisbane.
- Use of the hotel PMS to process and input all reservations types within the same working day
- Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
- Ensuring accurate data is recorded for all reservations
- Upkeep of all reservation records
- Ensuring timely communication with guests in line with company policy and procedure
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests

About you:

- Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
- Have a strong sales focus and the ability to upsell the hotel features
- High level of attention to detail
- Team player with high level of initiative & the ability to work autonomously
- Excellent written and verbal communication skills
- Exceptional organisational & time management skills
- Loves a challenge and can work in a high pressure environment

**Additional Information**
At Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued **by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.