Customer Service Supervisor

**Job ID**: 278183

**Date posted**: 19/02/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- $29.71 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight
- The internal job title for this role is Customer Coordinator.
- This role requires availability to work a spread of hours from 8:30am - 9:00pm weekdays and alternating weekends.

RECRUITMENT PROCESS AND KEY DATES
- If you are successful for this role, you will be required to attend a 2-day Welcome induction.

**About this work area**
As Customer Service Supervisor your responsibilities will include, but are not limited to:

- Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
- Supervising the daily operation of the team to ensure a positive customer journey.
- Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
- Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
- Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
- Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
- Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences.

As a Customer Service Supervisor, you are or have:

- Looking to develop and grow within the business and take pride in your own development.
- Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
- Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
- Have exceptional attention to detail, problem solving, process improvement skills and able to remain calm and assertive under pressure.
- Previous supervisory experience in a fast-paced, customer service orientated environment is desirable.
- Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder and customer management.
- Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools.

**We need people like you**
At IKEA, work is so much more than a job. Come join us