Claims Consultant Pet Insurance

1 week ago

Toowong, Australia Auto & General Insurance Full time

**The Role**

As our new Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims while consistently delivering high levels of customer service. The role reports to the Pet Health Claims Team Leader and is primarily site based in our Toowong office. Your main duties and responsibilities may include, but will not be limited to;
- Entering claims accurately with a high attention to detail
- Obtaining complete and accurate information regarding circumstances surrounding submitted claims
- Liaising with our claim assessors, and external Veterinary Clinic or Hospital staff as required
- Acting as first point of contact for customer complaints and resolve these through listening and transferring to the appropriate claim assessor

**What experience you’ll bring**
- Excellent attention to detail and able to manage multiple tasks at any one time
- A warm and empathetic attitude and willingness to learn
- Excellent verbal, written and interpersonal communication skills and highly adaptable with the ability to manage conflicting priorities
- Ability to show initiative and work effectively in a rapidly changing environment.

**Our Perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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