Casino Cashier

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Casino Cashier role reports directly to the Cash Services Supervisor and is responsible for greeting guests and providing high-quality services for gaming related transactions. Exceptional Customer Service is at the forefront of this role as well as the opportunity for you to put your skills and knowledge to the test and upskill in multiple areas of Cage Operations.

**A few of your responsibilities**:

- Provide exceptional customer service, ensuring that service delivery is timely, effective and efficient
- Handle all customer queries and complaints in line with policies and procedures, and provide feedback to the Cash Services Supervisor
- Maintain a good knowledge of The Star Sydney amenities, local services and surrounding attractions and promote effective communication by ensuring that all co-workers maintain the same level of knowledge
- Participate in all pre/post shift briefings to assist with a smooth transition and handover between shifts, thereby avoiding interruption to or jeopardising the quality of service

**What we are looking for**:

- Must be available to work a 24/7 rotating roster
- Experience with high volume cash handling
- Experience within a customer service environment
- Ability to lead with integrity and great attention to detail
- Excellent written and verbal communication skills

**About you**:
You will demonstrate a commitment to providing a world class guest service whilst maintaining efficient and accurate operations of the Cage Operations. You’re flexible and available to work any shift within a 24/7 roster, including late nights, weekends, and public holidays.
Your role will be pivotal in shaping the success of our Cashiers Team at The Star. Join us in making a difference.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.