Hire Controller

**Hire Controller**
**West Gosford, NSW**
- **The largest family-owned equipment hire company in Australia and New Zealand**:

- **Build strong customer relationships and upsell equipment solutions**:

- **Fast-paced role with career growth, great culture and team support**:

- **$83,608 inc super + Profit Share + Weekend Allowance ($74,650 base salary + super)**

**About the Role**

As a Hire Controller, you’ll be the first point of contact for our customers — handling enquiries, providing equipment solutions, and managing hire quotes and contracts from start to finish. This role goes beyond the front desk. You’ll also support Tier 1 and account customers with more complex quoting needs and priority account enquiries, helping us deliver fast, reliable, and professional service every time.

You’ll work closely with the branch and transport teams to ensure every hire is delivered on time and in full — while building trusted relationships with customers across industries.

**What You’ll Do**
- Provide exceptional customer service — in person and over the phone
- Respond to all customer enquiries and referred hire opportunities quickly and professionally
- Create, update and finalise hire quotes and schedules, converting quotes to hires for Tier 1, account and non-account customers
- Proactively follow up on quoted hire opportunities to maximise success
- Maintain a quote register and follow up on previously submitted quotes
- Upsell additional equipment and consumables where relevant
- Manage escalated issues or high-severity requests for priority account customers
- Coordinate logistics and rehires with transport providers to ensure smooth delivery and returns
- Process payments and manage hire documentation accurately
- Support daily branch operations including showroom presentation, general admin, and occasional yard support
- Build strong relationships and network with customers to identify leads and business development opportunities

**About You**

You’re someone who takes ownership, follows through, and enjoys solving problems. Whether you're helping a walk-in tradie or quoting a complex job for a major customer, you know how to listen, find the right solution, and keep things moving.

You’ll ideally have:

- Proven track record in sales administration and/or internal sales
- Strong time management and the ability to juggle multiple priorities
- Great communication and a team-first mindset
- Attention to detail, especially when quoting or finalising contracts
- Confidence to upsell and suggest complementary solutions
- An interest in tools, equipment, or the construction industry
- People from all backgrounds thrive with us — whether you're coming from trade, retail, hospitality, or admin.

**With Kennards Hire You Can**
As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do - make our customers’ jobs easy.

There’s also a great range of employee benefits and rewards on offer including:

- All the training and development you need to build a successful career with us
- Pathways to pursue your career, nationally and internationally
- Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
- Opportunity for profit share
- Great employee discount rates on our hire gear
- Our annual awards night, team BBQs and many other fun social events.