Quality Assurance Analyst

**About the Role**
This newly created Quality Assurance opportunity, as part of our Financial Crime Operations department, will be accountable for ensuring deliverables are produced in line with requirements and that any necessary remedial work is undertaken.

Key responsibilities:

- Support the design and implementation of QA Frameworks that adheres to Financial Crime operating guidance including AML/CTF, Fraud & Scam Operations and Fraud Investigation
- Perform QA testing on closed Financial Crime Operation/Investigation closed alerts/cases to ensure that ML/TF & Sanction risk are identified and mitigated in a timely manner
- Assisting in analysis of QA result at an aggregate level and regular reporting to stakeholders
- Providing a feedback loop to production analyst on findings identified through QA review
- Provide advice and support to Financial Crime Operations Analysts through quality coaching for Transaction Monitoring Investigations, Screening and Fraud/Scam scenarios.
- Make continuous improvements or recommendations to processes, procedures to refine and improve operational processes.
- Work with and liaise with Quality Assurance Lead, Operation Managers, Team Leaders, Senior Managers, or delegates across the BOQ Group where required to support FCO in aspects of projects, initiatives, and changes.

**About you**
As an experience Quality Assurance Analyst, you will ideally bring minimum 3 years' experience in transaction monitoring and SMR Reporting as well as demonstrated knowledge in the following:

- AML/CTF compliance and reporting obligations, typologies, and red flags.
- Customer or Payment Screening requirements.
- AML/CTF Rules, Financial Crime Risk including Money Laundering and Terrorism Financing Risk.
- Sanctions Screening including risk identification, assessment, management, and timely mitigation.
- Fraud/Scam and Investigation
- Banking codes of practice and/ or other relevant legislation including Privacy Act and Criminal Code.
- Understanding of the responsibilities and approach of key regulators.
- Ability to provide independent advice (orally and in writing) to senior level management on highly technical matters.
- ACAMS or Tertiary qualifications in a relevant discipline (financial crime, fraud, law) or equivalent industry experience an advantage.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01652