Regional Operations Manager

About Us

Club Demonstration Services (CDS) is the preferred in-house event marketing provider for Costco, delivering best-in-class person-to-person marketing services that drive sales and customer engagement, and we are seeking a dedicated Regional Operations Manager - Australia & New Zealand to join our team at our Sydney HQ.

With over 30 years of international growth, CDS operates across countries including the United States, Canada, Korea, Japan, Taiwan, Sweden, France, Spain, Australia, and New Zealand.

The Role

The Regional Operations Manager, manages, trains, coaches, and directs a team of

Event Managers, who in turn manage a large team of supervisors and Sales

Advisors who are responsible for supporting and executing all Costco Vendor Events, CDS projects and initiatives. Maintaining Operational Excellence to ensure all KPIs are met, collaborates with and supports Sales and Account Managers, field personnel at all levels and all business support units.

Key Responsibilities
- Regularly travel to markets for purpose of but not limited to; Event Manager Development, warehouse audits and performance reviews.
- Oversee and provide direction for recruiting, selecting, orienting, and training associates.
- Overall performance management of Event Managers providing direction, guidance, and support where necessary.
- Project Scheduling / Coordination / Management / Maintenance.
- Achieve business execution and event/project compliance objectives by prioritizing and organizing multiple event/project priorities with local managers and Event Specialists.
- Accomplish specific client and division goals and objectives through adequate staffing and on-date execution according to specific event manual direction and following food safety guidelines as appropriate.
- Achieve overall execution objectives by building strong, frequent, and consistent interactions with Costco Operations at the warehouse level.
- Observe Event Managers in field and in daily job duties
- Develop personalized development plans for each category of associate, successors, contributors, take actions, top/bottom performers specific to each individual needs
- Administration / Reporting
- Regular review and analysis of New Event System (NES) reports providing plan of actions based on results
- Budget / Expense Control, Control expense / supply, travel etc.
- Ensure labour hours are within budget
- Travel and Driving is an essential duty and function of this job
- Travel up to 70%

Skills & Experience
- Education Level: Business (or related field) degree preferred or 5+ years sales and operations management experience in grocery, food service or related setting.
- 5+ years of supervisory experience
- Strong initiative, self-directed and the ability to work independently.
- Strong understanding and experience managing large remote sales teams.
- Ability to work though others with strong delegation skills.
- Strong organisational and follow up skills.
- Mathematical and analytical ability.
- Strong written and verbal communication skills.
- Strong understanding of retail reporting systems.
- Intermediate to advanced PC skills; this includes a good understanding of spreadsheets, word processing, and presentation software.

What We Offer
- A collaborative and supportive team environment.
- Exposure to a global network.
- Flexible working arrangements.
- On-site parking.

If you're a motivated Operations Manager looking for a dynamic and rewarding role, we’d love to hear from you Please submit your resume and cover letter.

No agencies please

Pay: $135,000.00 - $140,000.00 per year

**Benefits**:

- Travel reimbursement

Supplementary Pay:

- Bonus

Application Question(s):

- Do you have experience in Product Demonstration?
- Do you have knowledge of Food Safety and the requirements for Australia and New Zealand?
- Do you have a driver's license and reliable vehicle?

**Experience**:

- Management: 5 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Silverwater NSW 2128