Afterhours Daytime Travel Consultant

**Responsibilities**:
**Our Purpose**

We are the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers can be present when and where it matters. We are in the engine room of the world economy, keeping business moving with the powerful backing of 17,000 travel professionals in more than 140 countries.
- American Express Global Business Travel provides end-to-end corporate travel and meetings program management for companies of all sizes and across all industries-through best-in-class booking technology, smart analytics, worldwide strategic partnerships and exceptional care. Our customers benefit from our purchasing power to access negotiated rates and our innovations that boost compliance, simplify reporting and help take the stress out of business travel. It all adds up to a bigger return on business travel and meetings investment and a better bottom line.We are currently recruiting:

- Afterhours Daytime Travel Consultants: You
- ** will be required to work between the hours of 8am - 8pm on a rotating roster across Monday - Sunday**
**.** As an Afterhours Travel Consultant, you will be scheduled to work weekends and expected to work state public holidays, where you will be awarded with shift penalty rates. In addition, to shift penalties, we offer a competitive salary package. Due to the hours of work you are expected to perform, you will work on a rotating roster. Some overtime may be required during peak travel seasons.- Reports to: Team Leader
- Locations:

- **Australia - Work From Home**

**Key Responsibilities**
- Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements
- Be trained across all travel tools available at American Express GBT including, but not limited to, Sabre, Great Call Experience, point of sale processing tools
- Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
- Ensure customer service levels are met
- Maintain productivity in line with KPIs, ensuring high quality error free transactions, maximize use of American Express Global Business Travel’s Preferred Supplier program

**What Are We Looking For?**
- A preference for a minimum of 2 years’ corporate or retail travel experience
- Excellent verbal and written communication skills
- Excellent Customer service skills in a travel environment
- Strong time management and organizational skills including multi-tasking and prioritizing of workload
- Fares & Ticketing knowledge - including RTW and complex fares
- Knowledge of products including car hire, hotels and rail
- Domestic & International destination/geographical knowledge
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Demonstrated understanding of the relevant customer base
- Strong attention to detail
- The ability to multi-task and work efficiently whilst ensuring maximum quality
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- An ability to adapt to change
- Work across teams and departments
- A passion for service

**What We Offer**

We offer a supportive, dynamic and professional environment that fosters diversity and we value our people. Global Business Travel (GBT) is dedicated to helping customers realize the greatest possible value from their investment in travel through increased outstanding customer service.**Our Values**

**People**
- We care for and respect each other, we show appreciation, and we have fun
- We’re here for our travelers every step of the way
- We work hard and deliver on our commitments so that our customers trust us

**Passion**
- We’re energized and proud to work for American Express Global Business Travel
- We know that working together as one team is the only way to win
- Trust, integrity and authenticity are at the heart of everything we do

**Progress**
- We invest for the long-term in our people, technology and our communities
- We’re innovators and lead our industry forward to solve current and future needs
- We’re confident, quick to take decisions and see our actions through to deliver results

We value the contributions our employees make, and reward them for their hard work. By joining American Express Global Business Travel, you can take part in a range of employee and industry benefits, including;- Career Progression Opportunities
- Private Health Subsidy
- Health Club / Gym Membership Subsidy
- Parental Leave Program
- Flexible Working Arrangements
- Employee Assistance Program
- Tuition Reimbursement
- Access to online learning modules and time off to attend training
- Health and Wellbeing Benefits, including Flu Shot Vaccinations and Massages
- Supplier Initiatives
- Educational Travel Incentive