Equipment Coordinator

2 weeks ago

Clovelly Park, Australia Humanology Full time

Perm full-time or part-time (30 hrs pw) applicants considered - school hour flexibility
- Located in a new, purpose-built office space in Tonsley
- Rewarding career - making a positive difference to the community

Utilise your excellent customer service and administration skills by running the Link Assistive Equipment Trial Service

Link Assistive is a leading Australian supplier of Assistive and Sensory technologies, providing products and services nationwide and beyond. Their mission is helping people to communicate, connect, learn, and participate by providing high-quality personalised, assistive and interactive technology solutions.

**About the Opportunity**

Reporting into the Office Manager, as Equipment Coordinator you will support the company by organising and coordinating the Link Assistive Equipment Trial Service in order to best serve their customers and the team.

This is a rewarding role where you’ll have the opportunity to help people connect, learn, and participate by providing high quality individualised assistive and interactive technology solutions.

Your responsibilities will include (but are not limited to):

- Receiving Loan requests from customers and documenting via Salesforce and Excel
- Coordinating allocation of Loan devices, ensuring timely response
- Undertake detailed cleaning, updating, charging, and setting up of trial equipment
- Coordinating with the Link Assistive Support Team on the timely reset and testing of trial devices
- Charging, packing and testing of devices
- Working with the Logistics & Inventory Co-ordinator to despatch Loan devices
- Communicating with the interstate Clinical Team to ensure follow-up on Loan devices
- Creation of documents such as Loan agreements, delivery notes, invoices and receipts, primarily through Salesforce
- Maintain and develop a computerised customer database via Salesforce
- Monitor and report on admin processes.

**About You**

In addition to the above, to be successful in this role you will have/be:

- ** Passionate about helping others live an independent, inclusive and connected life**:

- An alignment with Link Assistive’s strategic business objectives of sales, training, and support
- Good understanding of the Link Assistive products and services
- Mature, credible, and comfortable in dealing with customers, affiliates and employees
- Reliable, tolerant, and determined
- Excellent in telephone and written communication
- Great verbal and written communication skills
- Intermediate to advanced Microsoft Office skills (Word, Excel and Outlook)
- Experience with CRM software. Preferably Salesforce, but not necessarily.
- Valid COVID-19 vaccination status.

**About Link Assistive**

Link Assistive's Vision: Contribute to independence and the ability to live an inclusive and connected life

Their Mission: Helping people to communicate, connect, learn, and participate by providing high quality personalised, assistive and interactive technology solutions

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