Payment Assurance Officer

**We are currently seeking a Payment Assurance Officer to join our team on a 6-month fixed-term contract, supporting subcontractor payment accuracy, compliance, and dispute resolution. This is a great opportunity to make an impact, work with multiple stakeholders, and contribute to process improvements in a dynamic environment.**

**About the Role**:
As a **Payment Assurance Officer**, you will be responsible for the day-to-day management, investigation, and auditing of subcontractor payments. You will work closely with Operations, Finance, and Delivery Partners to ensure that payments are accurate, disputes are resolved efficiently, and all processes comply with internal policies and Service Level Agreements (SLAs).

**Key Responsibilities**:

- Investigate, interpret, and calculate subcontractor payments in line with contracts, rate cards, and industrial agreements.
- Identify payment errors, determine root causes, and implement corrective actions.
- Manage and resolve queries and disputes in a timely and professional manner.
- Maintain accurate audit records and documentation in compliance with policy requirements.
- Provide clear guidance to stakeholders regarding payment standards and compliance.
- Support weekly and monthly reporting, including variance analysis and insights.
- Collaborate with internal teams to streamline processes, reduce manual work, and improve data accuracy.
- Ensure adherence to SLAs, Delegation of Authority (DOA) matrix, and compliance requirements.
- Actively contribute to continuous improvement initiatives and project work.

**What You Bring**:

- Strong attention to detail, analytical and have a knack for solving complex problems, ensuring payments are accurate and compliant.
- Proven experience in Payment Assurance, Finance, Payroll, Administration, or Audit, with the ability to confidently manage payment assurance processes.
- Intermediate to advanced Excel skills to analyze data, identify trends, and support decision-making.
- Chance to leverage tools like Power BI and Salesforce to deliver insights, improve reporting, and support smarter decision-making.
- Ability to resolve complex payment discrepancies while maintaining clear and professional communication with stakeholders.
- Strong interpersonal and relationship management skills to collaborate effectively across teams.
- Comfortable working independently or as part of a team in a fast-paced, dynamic environment.
- A proactive, curious, and solutions-focused mindset, always looking for ways to improve processes and outcomes.

**Why Join Us**:

- Opportunity to make an impact in a key business function.
- Exposure to cross-functional teams and complex data analysis.
- Collaborative team culture with support for continuous learning.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.