Team Leader- Support Worker

**About Senami Counselling and Psychotherapy Services**

We provide caring, respectful, non-judgmental, empathic services to our clients, guiding clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support, counselling, case management and psychotherapy services to achieve positive outcomes for clients. Our work is person-centered and uses personal interests and normative commitments to increase individuals’ awareness of their core values and assist them to translate this awareness into a concrete intervention plan.

**Position Title**:
Team Lead - Support Worker (Mental health)

**Employment Status**

Casual

**Salary range**

Pending qualification and years of experience (base salary) + superannuation

**Reports to**

Clinical Care Team

**Positions Supervised**

Support Workers

**Location**

16 Anderson Walk, Smithfield 5114 and other client houses

**MAIN PURPOSE OF JOB**
To contribute wherever it is required to the provision of intensive in-home and community care delivery providing a 24-hour service to support clients needing high intensity support.
To work proactively in accordance with the principles of social inclusion, promoting independence and recovery.

To provide clinical and managerial leadership to the day-to-day operation of the support team, monitoring workload, allocating duties and ensuring duties are discharged safely and effectively.

To supervise the day-to-day work of the support staff, and provide expertise and guidance in complex and high-risk cases.

To champion a culture based on principles of recovery, choice and personalized care, providing a role model to the rest of the team.

To take a proactive approach to caseload supervision and management to ensure that support staff skills are matched to client’s need, and that service users are able to ‘flow’ through pathways of care.

Coordinate the daily operations and community participation programs for clients ensuring support staff understand the importance of attendance and building skills to ensure clients are participating in community programs.

Coordination of the delivery of Individual plans and case plans for clients, including transition to the NDIS residential homes.

Maintain positive relationships with other stakeholders (i.e. accommodation services, parents and families/carers).

Supervise and provide leadership to support workers.

Identify and develop community resources that can be used by staff and clients alike. Ensure that service provision is in line with individual client plans, funding body standards & agreements, Senami policies and procedures and the Senami client focused approach towards support.

Must be able to work across residential houses to build a strong understanding of client’s needs when on-call.

Coordination of clinical care during on-call hours as an on-call officer. Resolve on-call matters in a timely and efficient manner.

Provide detailed on-call reports and logbooks to relevant supervisors and management.

Ensure that your house’s roster is always completed accurately and in a timely manner according to company standards and policies.

The position is responsible for coordinating and monitoring a small team in the delivery of culturally appropriate mental health services to community members living with mental health, disability and other comorbidities. This position will work closely with the clinical team and other team members to provide recovery centred programs and interventions for clients of the program. The role will entail service delivery from residential and community-based settings in Adelaide.

Team Leader (Mental Health), provide basic care, therapy and assistance to clients with mental illness or comorbidity or developmental disabilities. CSW-TLMH provides assistance with daily activities, monitors client’s progress, conditions and assist in administering therapeutic care.

**Clinical Care**
- To be responsible for the day-to-day management of the residential service, working closely with the support staff and clinical team.
- To undertake support planning base on client’s capacity for community programs and in-home supports.
- To supervise and manage the daily workload in such a way to maximise efficiency, ensuring that duties are discharged safely and effectively. This includes the processing, evaluation and allocation of tasks as appropriate to the team’s function, and an efficient supervision workload management.
- To be available to external allied health practitioners for advice, guidance and support in the discharge of their duties, ensuring the team works within the care planning policy and risk policy.
- To line manage support staff including supervision, mentoring, capacity development and skills building.
- To undertake investigations in line with the relevant organizational policy (e.g. complaints, Client management, HR investigations)
- To identify and address poor performance i