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Banking Call Centre Representative

2 weeks ago

Sydney, Australia Employ Full time

$65,000 + super
- Strong ethics based culture
- Must speak Arabic fluently

**_Our client is a ground breaking financial institution. With a strong principles and ethics based culture, and based on the guidelines of Sharia Law, they have built a dynamic business following Islamic lending principles._**

**Duties & Responsibilities**
- Receive inbound calls from new and existing customers, assisting with their product needs
- Identify and assess customers’ needs to achieve a desirable outcome
- Process both inbound and outbound mail and live chat
- Identify and escalate possible complaints in a timely and confidential manner
- Processing Data requests by using multiple computer systems to access needed information

**About You**
- Must speak Arabic fluently
- Have an understanding of Islamic home financing
- Prior customer service experience within a call centre environment
- Strong Banking and Financial Services background
- Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people
- A clear, well-spoken phone manner and a desire to learn in a dynamic environment
- Excellent time management and organisation
- A friendly and professional telephone manner

**Next steps