Client Services Officer
1 week ago
Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re encouraged to use your brain, are not held to call volume and time KPIs, and are coached and encouraged to focus on delivering a quality experience for our clients.
Join a team of customer service officers working at Employable Me and look forward to a workplace where you can thrive, supporting people to access the mental health and wellbeing services that we offer.
**Working as part of this team you’ll**:
Take inbound calls and confidentially capture caller data into our systems
Listen to the client and provide information on Employable Me’s web platform and services
Use empathy and communication skills to be of calm, helpful service to people in their time of need
Convenient, central location
You’ll enjoy all the amenities of our modern office space and the convenience of being located in South Melbourne, with all its shopping, transport and meal options.
Your weekends, are yours
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.
What we’re looking for
Contact centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
About APM Group
We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
-
Client Services Officer
5 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...
-
Client Services Officer
2 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...
-
Client Services Officer
2 days ago
Melbourne City Centre, Australia Court Services Victoria Full time**About us** The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community...
-
Client Services Officer
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...
-
Client Services Officer
7 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join our team of client services officers and...
-
Client Services Officer
1 week ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...
-
Client Services Officer
5 days ago
Melbourne, Victoria, Australia Deloitte Services Pty Ltd Full time $60,000 - $80,000 per yearJob Requisition ID: 39618 Unique opportunity to join the Private Tax & Advisory team at Deloitte, Australia.Mentoring and development programs – receive support and coaching to progress your career.Access to discounts on technology purchases.Exciting new opportunity for a detail orientated, client focused administrator to join our Deloitte Tax & Legal...
-
Client Services Officer
2 days ago
South Wharf, Australia DCA Careers Full timeExcellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...
-
Client Services Coordinator
4 weeks ago
Melbourne, Australia ACS Property Services Full timeAbout us ACS Property Services is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being customer-centric, constantly innovating, and fostering a spirit of unity – where we work as one team, one...
-
Client Services Officer
5 days ago
Melbourne, Australia Findex Full timeHelp us deliver excellence, one client at a time - Join Findex as a Client Services Officer! This role is responsible for supporting and completing administrative tasks with our Client Services Team in Melbourne. You will be responsible for ensuring tasks are completed effectively with a high level of customer service. This is a full-time, hybrid (3 days in...
