Client Services Officer
2 days ago
Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.
Join a team of customer service officers and look forward to a workplace where you can thrive as you provide support to clients who need to access Aged Care/Disability services.
**Working as part of this team you’ll**:
- Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
- Listen to the client, understand their enquiry and assist appropriately to deliver the best possible customer experience
- Collaborate with other team members and departments to deliver optimal solutions
- Schedule appointments between the client and our team of assessors; and
- Use empathy and communication skills to understand our clients’ needs
**Convenient, central location**
You’ll enjoy all the amenities of our modern office space and the convenience of being in a Melbourne central location, easily accessible by public transport.
**National opportunities to move and grow**
APM group has multiple brands and a team of over 13,000 across 11 countries with a shard purpose - to enable better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both
**Your weekends, are yours**
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.
**What we’re looking for**
Call centre experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.
To be successful, you should:
- Have a passion for delivering an outstanding customer experience
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
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