Emergency Clerk

**Employment Type**: Permanent Full Time and Part Time
**Position Classification**: Administration Officer Level 3
Location: Nepean Hospital
**Remuneration**: $34.46 - $35.54 per hour
**Hours Per Week**: up to 38
**Requisition ID**: REQ584638
**Applications Close**: 21/07/2025
- With _**_CORE _**_Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed_
- and develop in your chosen career role._

**About Us**
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Are you highly organised, calm under pressure and ready to make a real difference at the front line of healthcare? Nepean Hospital is looking for a proactive Administration Officer to support the operations of our busy Emergency Department.

Within this position you will play a vital role in delivering timely and compassionate administrative support to ensure smooth and efficient care delivery. This will see you complete patient registration, answering phones and coordinating communications, managing records, data entry and confidentiality compliance. You will support clinical staff with timely documentation and admin support whilst handling enquiries with professionalism and empathy

You will be required to work a 24/7 rotating roster. Shifts will be a mix of morning, day, afternoon and night, covering all workstations within the Emergency Department.

This is more than just an administration job — it’s a front-line role in one of the most critical areas of patient care. If you're ready to bring your skills and energy to where they matter most, we want to hear from you

**Benefits available to eligible NBMLHD employees**
- Accrued Day Off (ADO) - Full time employees only
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

**What you will bring to the role**
- Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
- Demonstrated good written and verbal communication skills as well as strong interpersonal skills
- Demonstrated ability to work autonomously and in a multi-disciplinary team environment
- Demonstrated computer literacy including proficient keyboard and data entry skills
- Willingness and ability to work a 24 hour rotating roster with flexibility and able to work additional shifts as requested
- Ability to work under pressure in a busy and demanding environment
- Ability to organise and set work priorities to meet department benchmarks and KPIs
- Understanding of and commitment to maintaining confidentiality

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

**Need more information?