Emergency Clerk

**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 3
**Location**: Nepean Hospital
**Remuneration**: $68,338.79 - $70,468.72 per annum
**Hours Per Week**: 38
**Requisition ID**: REQ607832
**Applications Close**: 12/10/2025
- With _**_CORE _**_Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role._

**About Us**
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Nepean Hospital is seeking enthusiastic and detail oriented individuals to join the Emergency Department administrative team. This role operates on a 24/7 roster, including morning, day, afternoon, and night shifts, covering all Emergency Department workstations.

You’ll play a key role in delivering efficient patient services while supporting clinical staff and ensuring compliance with hospital policies and procedures. Responsibilities include accurate patient registration, interviewing admitted patients regarding Private Health Insurance, and recording information for Private, DVA, Workers Compensation, Overseas, and MVA patients. You'll support patient transfers and discharges, maintain health care records, provide clerical assistance to the Short Stay Unit, manage receipting of payments, and deliver high-quality customer service to patients, families, and visitors.

**Benefits available to eligible NBMLHD employees**
- Accrued Day Off (ADO) for full time employees
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

**What you will bring to the role**
- Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
- Demonstrated good written and verbal communication skills as well as strong interpersonal skills
- Demonstrated ability to work autonomously and in a multi-disciplinary team environment
- Demonstrated computer literacy including proficient keyboard and data entry skills
- Willingness and ability to work a 24 hour rotating roster with flexibility and able to work additional shifts as requested
- Ability to work under pressure in a busy and demanding environment
- Ability to organise and set work priorities to meet department benchmarks and KPIs
- Understanding of and commitment to maintaining confidentiality

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

**Need more information?**
1) Click here for the Position Description