Tennis World

Support the Customer Service team at Tennis World (Sydney Olympic Park).
- Ensure all operations are delivered in a friendly and effective manner.
- Great perks including event tickets, onsite car parking and gym

At Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.

Tennis is more than a sport. It has the power to change lives by delivering health benefits, galvanising communities, and developing champions. The people who work at Tennis are team players: they are imaginative, humble, collaborative and, above all, excellent. They understand the fun and entertainment that our sport delivers, but also the social, commercial and community impact we have.

We are all about people on court and interested in our sport, from grassroots participation, all the way through to Grand Slams. If you are ready to harness the power of Tennis to create a more playful world, we want you on our team

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.


About Tennis World
At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for Customer Experience Supervisor to join our team at the Sydney Olympic Park Tennis Centre on a full time basis.

About the role

The role of the Tennis World, Customer Experience Supervisor at Tennis World is crucial in ensuring a positive and seamless experience for all customers. In this role you will be responsible for providing friendly, professional and efficient customer service to Tennis World members, coaching students and customers at our Sydney Olympic Park venue. Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise and café. The Tennis World team ensure that all these facets are delivered to the highest levels of customer service and efficiency.
- Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop
- Foster team engagement, collaboration, and a positive work environment
- Support in administrative tasks, ensuring accuracy and up to date records
- Proactively identify event opportunities and cultivate strong professional networks and relationships
- Promote an effective, satisfying and productive working environment within the team.

About you

What you will bring to the role:

- Responsible Serving of Alcohol certificate (or willing to obtain)
- Prior experience within a sports store/retail shop/café (desirable)
- Ability to set priorities, plan work programs and meet deadlines
- Ability to develop and maintain strong working relationships with various stakeholders
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s in it for you?
- Career development with a range of formal education and on the job training opportunities
- Health & wellbeing activities through our Thrive program.
- Onsite gym & tennis facilities
- Flexible working practices
- Free car parking
- A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you

Applications will close on the 13th of January 2025.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

LinkedIn

to stay up to date on the latest news and opportunities.