IT Helpdesk Support Technician Level 1/2

3 days ago

Preston, Australia Expert Telecommunications Full time

**Expert Business Group** are a family-owned business that offers over 30 years of experience delivering quality Telecommunications and I.T. Services to the SMB market. At Expert Business Group, we specialise in Cloud based pabxs, Voice technology and Internet and Data services.

We’re looking for tech enthusiasts and problem solvers to join our Helpdesk and provide first class support to our customers.

This isn’t just a level 1 Helpdesk role, working with us you will have the opportunity to work hands-on with the newest technologies including the latest in cyber security, networking, and cloud. You will work with and learn from our smartest and most experienced engineers.

**Benefits**:

- Work with the latest technology
- Learn from our best Engineers - advance your knowledge and skills.
- Opportunities for training - pursue your areas of interest in networking, cyber security, Managed Service Provider
- We are a small team so working with us you won’t be just another number on the Helpdesk

**Requirements**:

- Microsoft 365 including Azure AD management, configuration, and troubleshooting.
- Desktop level troubleshooting, including hardware, and Operating System.
- An understanding of networking including routers, VOIP, SIP, VPN, WiFi, TCP/IP, DNS, DHCP, Firewall and NBN.
- Experience troubleshooting remotely of issues with PC hardware, printers, scanners, networking peripherals (Modem, Router and Switch), Internet connection, and WiFi connection.
- Helpdesk ticketing and remote support systems

**Responsibilities**:

- Troubleshoot issues efficiently and effectively using remote support tools
- Triaging and classification of inbound requests and incidents
- Keep ticket notes, client information, detail diagnosed issue and configuration items up to date.
- Monitoring clients network, backup, and EDR.
- Follow up clients incident status rectify the issue.
- Adherence to SLAs and prioritisation of incidents
- Create and update documentation as required
- Assist Account Managers and Onsite Engineers in identifying areas of improvement in customer environments
- Training and research to stay up to date with new technology

**Salary**: $55,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Preston, VIC 3072: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

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