Store Manager

**Love great coffee and delicious food? We’re looking for a dynamic Store Manager to lead our Longshot Café team at Modbury Hospital, inspiring exceptional service and a welcoming atmosphere every day**
- Lead a passionate and supportive team
- Full time role (Monday to Friday)
- Access to generous discounts on our products and with our retail partners

**About Food by WHSmith**

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. _We are driven by our core values:_**_ _**_Value our People, Drive for Results, Customer Focus, and Accountability. _These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results.

At Food by WHSmith, we believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you

**How You’ll Make an Impact**

As a Store Manager, you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars, alongside a passion for all things coffee

This is a full-time position offering consistent weekday hours (Monday to Friday, 7am - 3pm) with occasional flexibility required to support the needs of the business during peak periods.

You key responsibilities will include:

- Overseeing all aspects of daily café operations, including staff management, stock control, and customer service.
- Opening and closing the store as required, following company process.
- Managing cash handling procedures, including secure counting and reconciliation during opening and closing shifts.
- Leading, managing, and motivating the store team to achieve performance targets and deliver exceptional customer service.
- Recruiting, onboarding, and training new team members, ensuring they are well-versed in store processes and procedures.
- Ensuring a clean, safe, and welcoming café environment that reflects our brand values.
- Overseeing administrative tasks, including rostering, to ensure efficient store operations.
- Regularly reporting on store performance, operational issues, and providing feedback to the Area Manager.
- Communicating effectively with team members to ensure alignment with store goals and expectations.
- Maintaining equipment cleanliness in accordance with internal procedures and HACCP standards.
- Adhering to workplace health and safety guidelines, promoting best practices across the team.

**What You’ll Need to Succeed**
- Minimum 2-3 years of experience in a management or supervisory role within a fast paced café or fast food restaurant environment.
- Completion of a Food Safety Supervisor course accredited in South Australia.
- Demonstrated ability to implement and monitor food safety plans (HACCP).
- Experienced in rostering and having a strong understanding of the Fast Food Industry Award (2020).
- Strong leadership and people management skills.
- Experience in managing stock levels, ordering supplies, and conducting regular stocktakes.
- Exceptional communication and organisational abilities.
- Strong focus on delivering high-quality service in a sensitive and diverse environment like a hospital.
- Ability to generate and interpret sales, labour, and inventory reports.
- Flexibility to work across weekdays, weekends, and peak trading periods.

**What’s in it for You?**
- Fun, inclusive, and supportive team culture.
- Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
- Opportunity to grow and develop hospitality skills.
- Generous employee discounts across a range of our products and retail partners through our Beny app.
- Be part of a local café that values quality and community.

If this sounds like you, APPLY NOW and take the first step towards an exciting new career with WHSmith Australia

**Our Commitment to Diversity and Inclusion**
- **_Please note, only shortlisted applicants will be contacted._