Customer Service Representative

1 day ago

Bella Vista, Australia Marquis Education Full time

Customer Service Representative - Bella Vista NSW

Marquis Education is hiring casual Customer Service Representatives to join the team at our Bella Vista Learning Centre.

As a Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.

The position is ideal for a final year university student or a recent graduate who is looking to take the next step in their career and grow within an organisation.

It will require the applicant to be available one weekend day and additional weekdays.

What you’ll do
- Being the first point of contact for queries from new and existing customers,
- Management of customer profiles, enrolments on the CRM,
- Processing enrolments and management of class rolls,
- Delivery of internal communications at the Learning Centre level,
- Booking consultations and referrals,
- Ad hoc administrative duties,
- Campus and office management.

What you’ll need
- Minimum one year experience in Customer Service, Administration,

Retail or Sales,
- Outstanding written and verbal communication skills,
- Intermediate Microsoft Office skills,
- Exceptional time management skills,
- Keen attention to detail,
- The ability to multi task and deliver results under time constraints,
- Be a results driven individual,
- Tertiary studies or qualifications in Commerce, Business, Arts or

Education will be highly regarded.

A few of our perks
- Convenient campus locations across Sydney,
- Modern, open-office environment,
- Competitive remuneration rates,
- Open and collaborative management team,
- Amazing facilities,
- Team social events and outings,
- Most importantly, an opportunity to help our growing learning community of students and their families achieve their academic dreams.

**Job Types**: Casual, Part-time
Part-time hours: 15 per week

**Salary**: $23.97 - $38.50 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Weekend availability

Supplemental pay types:

- Christmas bonus
- Performance bonus

Ability to commute/relocate:

- Bella Vista, NSW 2153: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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