Casuarina, Wa

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Performs hearing exams, takes ear impressions, makes recommendations and orders merchandise. Programs, fits, and adjusts hearing aids for members. Processes sales. Maintains customer computer files. Follows proper safety and security procedures and standards. Provides a high level of member service.

**Job Duties/Essential Functions**
- Meets with members and conducts routine tests with audiometer. Examines ear, referring to a physician when appropriate. Makes recommendations for hearing aid.
- Makes ear moulds. Sends paperwork and ear moulds to manufacturer.
- Programs and fits hearing aids to members. Assists with any adjustments, questions or problems. Telephones members to follow up and provides a high level of member service.
- Answers questions and problems regarding merchandise or services. Processes sales.
- Maintains a computerised file for each member.
- Receives accurate payment for merchandise; makes change; processes credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
- Performs off-site marketing to increase sales.
- Exercises discretion and confidentiality with all patient information.
- Follows proper Hearing Aid Centre and general safety and security procedures and standards.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers

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Ability to operate vehicles, equipment or machinery_**
- Phone, copier, cash register, private vehicle, hand-held scanner, computer, hearing aid vacuum and ultrasonic cleaner, audiometer, bench grinder + Dremel, hearing aid, Otoscope.
- Education/Training: Master’s Degree in Audiology or Audiometry qualifications
- Licenses/Certifications: Qualified Practitioner Audiology Australia, Australian College of Audiology or Hearing Aid Audiology Society of Australia, any additional certifications or training as required by department.
- Experience/Skills: Good understanding of Costco policies. Proven written and verbal communication on all levels from employees to buyers. Good communication, strong interpersonal, organisation, problem solving and math skills. Appropriate audiology or comparable

**Other specific requirements (Either one)**:
Full COVID-19 vaccination or medical contraindications certificate
- **If successful, you will be required to undertake role & department specific training within specified timeframes