Le Labo Bondi Beach

**Description**:
We are seeking an inspirational and dynamic Assistant Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Le Labo fragrances was born in Grasse, raised in New York and offers artisanal genderless scented creations. Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client.

Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act.

We are not pushy and do not have aggressive selling techniques - more important than ‘forcing a sale’ is the experience our clients have.
We try to make connections with everyone who walks through our doors.
- We believe that there are too many bottles of perfume and not enough soulful fragrances
- We believe the soul of a fragrance comes from the intention with which it is created and the attention with which it is prepared
- We believe in the passionate souls who work close to us

Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

**Role Responsibilities**:
**ROLE RESPONSIBILITIES**:
As am Assistant Store Manager, you will be responsible for supporting the Store Manager with driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team.

You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment:

- Ensuring a welcoming environment for the client in the store
- Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients
- Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care.
- Building client database by gathering client information.
- Amenity partnership scouting and local/in store event host
- Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests

**IN-STORE OPERATIONAL DUTIES**
- Up-keeping and maintenance of the Boutique (retail floor as well as lab area, stock room)
- Monitoring daily, weekly, monthly sales and key performance indicators
- Ensuring full stock of merchandise

**Values We Seek**:

- Genuine capacity for connection and authentic personality
- Souls who appreciate craftsmanship
- High emotional intelligence. Calm, laid back and comfortable with silence
- Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts
- Souls who can appreciate and embrace an organic and mindful approach to service
- Strong work ethic and ambitious approach, talks from the heart and passionate
- Takes great care and pride in crafting every creation for the client
- Team player, works well in a team environment to achieve a common goal
- Curious to explore new skills
- Strong organization and attention to detail capabilities

**Qualifications**:

- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office and MAC
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
- interview