Hospitality Services Manager

At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA’s Hotel Services as our Hospitality Services Manager. The Hospitality Services Manager is responsible to lead, manage and coordinate food services and housekeeping staff and maintain the related service delivery standards and quality in these areas, across multiple aged care sites.

This position is also responsible for the efficient, effective and appropriate people, financial, and resource management. The aim is to provide quality outcomes for residents in alignment with organisational planning, policies, procedures and legislative requirements. This role works closely with the relevant Residential Operations Managers to actively monitor hotel service activities from the resident perspective, to ensure a great client

**Key Responsibilities**
- Contribute to the leadership, management, planned strategic direction and supervision of food services, housekeeping, maintenance staff and contractors to deliver responsive resident-focused care.
- Manage and effectively allocate human, material, and financial resources to achieve planned goals and outcomes, within established budget parameters and via sound service development, business planning, & risk management practices.
- Undertake decision-making and problem-solving that ensures evidence-based best practice is established in overall hotel services delivery.
- Engage in innovative development of new menus with a focus on providing choice, new and healthy experiences for our residential clients and stakeholders.
- Work collaboratively with the Residential Services Manager to support the delivery of high quality outcomes in clinical and care service delivery.
- Facilitate a team approach to service delivery, including promoting an environment that supports and empowers staff to use documentation and data as decision-making tools in the problem solving process.
- Act as a role model and mentor to motivate, develop, recruit and retain a skilled workforce with a continued focus on building team capability and succession planning.
- Plan and maintain a quality management system that provides a continuous improvement focus and supports staff practices, quality care and associated services, consistent with legislative requirements under the Aged Care Act.
- Proactive in the roll out of new ideas with focus on embedding and maintaining quality and risk mitigation.

**Skills & Experience**:

- Demonstrated experience in leadership and management of people, including recruitment, performance management, change management, induction, training and team building skills.
- Demonstrated experience in a similar position that includes finance management.
- High level written and oral communication skills including the ability to communicate with a range of people to establish collaborative and effective working relationships and networks, convey complex information clearly and concisely and prepare written reports and business submissions.
- Demonstrated ability to make decisions, take initiative and work independently.
- Ability to work as a team member and to direct and develop staff including the provision of leadership.
- Extensive knowledge of legislative and government regulations relating to ‘Hotel Services’, but in particular OHS&W legislation and food and laundry services.
- Experienced in the use of Microsoft desktop products such as Word, Excel and Outlook.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

For a confidential discussion, please contact Simon Mills, Hotel Services Manager on 08 8440 1205.