Hotel Services Assistant Manager

6 days ago

Perth, Australia IHG Full time

**About us**
Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

**Your day to day**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Services Assistant Manager, you are a leader in our hotel. You will be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a seamless experience. Reporting to the Reception Manager, you will lead and oversee all aspects of hotel operations to deliver a unique guest experience, thus bringing our brand to life. The hotel team works closely together, so, whilst you will predominantly focus your time across Front Office, you will also provide support to Food & Beverage, Housekeeping, Engineering and other areas of the hotel operations as needed.

You will be in tune with your team, driving performance and engagement ensuring they receive the right learning and development opportunities to maximise their performance and maintain a positive and productive work environment.

**What we need from you**
This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
- Minimum 2 years years of guest service/hotel experience in a leadership capacity across Front Office and/or Hotel Operations.
- Ability to work across Front Office, Food & Beverage and Housekeeping operations.
- Excellent written and verbal communication skills and ability to communicate with varied audiences.
- Excellent skills in POS and hotel PMS systems will be key and experience with Infrasys/ Opera would be an advantage.
- Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
- Hold a valid First Aid Certificate.
- Hold a WA Approved Manager Certificate.
- Must hold a manual drivers license.
- You must meet the legal requirement to work in Australia.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA36343

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