Client Outcome Facilitator

**Posted**:
22/05/2025

**Closing Date**:
13/06/2025

**Salary**:
$39.05 - $39.05

**Job Type**:
Permanent - Full Time

**Location**:
Rothwell

**Job Category**:
Housing & Homelessness

**Life at Vinnies**

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

**What we can offer you**
- Work with a purpose - not your average organisation and not your average role
- Competitive hourly rate and excellent employment benefits under our Employee Agreement
- Salary packaging arrangements - helping you save on tax
- Access to our Employee Assistance Program - our employees are our most valuable asset
- A welcoming and inclusive environment where you’ll always feel part of a team

Job Description

**The Role**

As Client Outcome Facilitator you will be responsible for the provision of case management, advocacy and support for clients engaged in our Temporary Supported Accommodation service. Employed to provide holistic support throughout all facets of the client journey, an inherent requirement of this role is to provide case management that focuses on client needs and fosters client capacity toward independence.

A key outcome of this position is to assist in enabling clients to reconnect with their community by providing information and referral advice within the context of approved case management plans.
Operating within the program Service Agreement, you will be required to perform shift work including afternoon, night, sleepover and weekend work.

This is a **Permanent, Full-time position (38 hours per week)**role based in** Rothwell**.

Desired Skills and Experience

**To be successful in the role, you will meet the following criteria**:

- Minimum Certificate III Community Services or related field
- Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of case management and safety and risk within the program area of operation
- Previous experience as a Support Worker or equivalent within the program area of operation
- Personal aptitude for working within set guidelines and adhering to all relevant policies and procedures
- Well-developed interpersonal, communication and organisation skills including the ability to exercise judgement and contribute to a team environment
- Ability to deliver advocacy on behalf of clients and ensure confidentiality of client information at all times
- Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society
- Current Queensland Driver’s License required.

Ready to apply? We can’t wait to hear from you.

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.
- We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand._