Euc Operations Manager

5 days ago

Sydney, Australia Capgemini Full time

**Your Role**:
**The EUC Ops Manager is the single point of accountability for the operational delivery of SD, EUC & Identity & Access management (IDAM) services for the Client. They have total accountability over all aspects of the delivery of the run services for their domain as follows**:

- **Ensuring effective delivery of the end-to-end run services (including 3rd Parties), in line with SLAs and other contractual commitments and obligations**:

- **Direct management of all run resources dedicated to the account and leadership of all resources assigned including resource optimization**:

- **Proactively monitoring quality and client satisfaction**:

- **Front end leadership in crisis and effective management and resolution of day-to-day escalations associated with delivery quality issues and compliance requirements**:

- **Drives communication and escalations on all Major Incidents**:

- **Management of key risks/operational issues with the client**:

- **Delivery of all operational reporting to the account governance team**:

- **Daily / Weekly / Monthly operational reviews across the account**

**Your Profile**:

- **5 to 10+ years of experience within operations management with a proven track record in cost performance, delivery, and client management**:

- **Ability to plan and manage operational processes for maximum efficiency and productivity**:

- **Strong problem solving and analytical skills**:

- **Excellent communication and leadership skills**:

- **Ability to work in a fast paced, customer driven environment and handle multiple priorities**:

- **Good knowledge of financial and contract management**:

- **Experience in stakeholder management, including conflict resolution**:

- **Knowledge of latest technology trends, tools, and solutions**:

- **Understanding of Cloud Infrastructure Services portfolio, sector offers and market challenges**:

- **ITIL v4 certification
**What you’ll love about working here**
- **You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.**:

- **We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.**:

- **At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.**:

- **We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

  • EUC Operations Manager

    7 days ago

    Sydney, New South Wales, Australia Capgemini Full time $150,000 - $200,000 per year

    Your RoleThe EUC Ops Manager is the single point of accountability for the operational delivery of SD, EUC & Identity & Access management (IDAM) services for the Client. They have total accountability over all aspects of the delivery of the run services for their domain as follows:Ensuring effective delivery of the end-to-end run services (including 3rd...

  • Euc Operations Lead

    5 days ago

    Sydney, Australia Capgemini Full time

    **Your Role**: Are you ready to lead the operational delivery of cutting-edge digital workplace services for a high-profile client? We’re seeking a seasoned **EUC Operations Manager**to take full ownership of service delivery across **Service Desk, End User Computing, and Identity & Access Management (IDAM)**. This is a pivotal leadership role with...

  • Euc Technical Lead

    7 days ago

    Sydney, Australia Travelex Full time

    EUC Team Leader / Lead Analyst Job Description Role Purpose This role is an EUC Team Leader role within the Global EUC & Desktop team. The EUC Team Leader will be responsible for the Support Function providing day-to-day support operations for our corporate, vaults and retail store users. Must have a customer focus and possess a strong understanding of...

  • EUC Operations Lead

    2 weeks ago

    Sydney, New South Wales, Australia Capgemini Full time $120,000 - $180,000 per year

    Your Role Are you ready to lead the operational delivery of cutting-edge digital workplace services for a high-profile client? We're seeking a seasoned EUC Operations Manager to take full ownership of service delivery across Service Desk, End User Computing, and Identity & Access Management (IDAM). This is a pivotal leadership role with strategic...

  • Team Lead

    1 week ago

    Sydney, Australia Ashurst LLP Full time

    **The Opportunity**: We have a permanent position available for an experienced EUC Team Lead to join our global IT Operations team in Sydney. The EUC team is responsible for the desktop experience ensuring the desktop build meets the users needs and is kept secure, up to date and performant. You will manage a team of up to 6 technical resources including...

  • EUC Engineer

    1 day ago

    Sydney, New South Wales, Australia Ashurst Full time $80,000 - $120,000 per year

    DescriptionAshurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.What makes Ashurst a...

  • EUC Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Ashurst LLP Full time $90,000 - $120,000 per year

    Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.What makes Ashurst a great place to...

  • EUC Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Ashurst Full time $80,000 - $120,000 per year

    DescriptionAshurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.What makes Ashurst a...

  • People Operations Manager

    7 days ago

    Sydney, Australia Careers at Eucalyptus Full time

    Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get ! **About Eucalyptus** **Eucalyptus** (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest...

  • End User Computing

    2 weeks ago

    Sydney, Australia Australian Retirement Trust Full time

    **An opportunity exists to join our Technology team as an End User Computing (EUC) Technician on a full-time permanent basis.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are...